Privacy Policy

1. Introduction

At Sirenas SA we are committed to ensuring that your personal information is protected and is not misused.

In this document we explain who is responsible for processing, for what purpose your personal information is going to be processed, the legitimacy for the processing, how we collect it, why we collect it, how we use it, the rights that assist you and also explain the processes we have put in place to protect your privacy.

By providing us with your personal information and using our websites, we understand that you have read and understood the terms related to the personal data protection information that is exposed. Sirenas SA assumes the responsibility of complying with current legislation on national and European data protection, and has the objective of processing your data in a lawful, fair and transparent manner.

2. Scope

This document is applicable to Sirenas SA.

3. Considerations to take into account

Who is responsible for the treatment?

The definition of data controller is described in the General Data Protection Regulation, and is as follows:

Responsible for the treatment” or “responsible”: the natural or legal person, public authority, service or other body that, alone or jointly with others, determines the purposes and means of the treatment.

If you have any type of query, comment or concern, or if you wish to make any suggestions about how we use personal information, you can send an email to the Data Protection Delegate of Sirenas SA at the delegated email address.

Information about SIRENAS SA

Company name Sirenas SA

Registered office: Av. Riera de Cassoles 51 5º 1ª, 08012 Barcelona


Telephone: 934 423 106

CIF: A-08055642
Mercantile Registry of Barcelona, H.768; f.57; T. 458; R.52; Section 2; 1st registration

For what purpose do we collect your personal information?

The main reason why we collect your personal information is to facilitate and improve the service that you as a customer expect from us.

We collect your personal information to manage your purchases, orders or requests that you make to us, whether in one of our shopping centers, stores, agencies, supermarkets or through our web pages or applications, by telephone.

Create and manage a personal account with unique registration to be used in the acquisition of products and services offered on any Sirenas SA website.

Channel requests for information, suggestions and customer complaints for their management and resolution.

Market studies and commercial prospecting, reports on consumption habits, statistical data and market trends, in order to offer you products and services that may be of interest to you.

Carry out profiles and analyzes of the behavior of our clients when using our websites or applications.

Keep you informed about our latest products, offers, opportunities, etc. The channels we usually use are: email, postal mail, telephone, SMS, Push message, but only if you give us your consent.

How do we collect information about you?

We collect personal information about you by different means, in some cases you will contact us to share your personal information, and in other cases we collect your personal data using other means. Below, we will explain the different ways in which we collect personal information about you and some examples in which we use such information.

Information you provide us

We collect personal information that you provide us through the website, email, mobile phone, when you contract a service, when you fill out a form, or others. In any case, at the time of collection, you will be informed of the data controller, its purpose, the recipients of the information, as well as how to exercise the rights granted by current legislation on data protection.

For example: you may provide us with information when you contact our customer service, place a purchase order, register on our websites, update your preferences and account information, complete a questionnaire, participate in in a contest, etc.

Generally, the personal information that you provide us is: name and surname, address, ID, date of birth, email, contact telephone number and payment information. In very particular cases, and depending on the purpose and intended use of your data, data on personal, academic and professional characteristics, employment details, commercial information, social, economic, financial and insurance circumstances, transfers of goods and services.

Information we collect from your visits to our website

We collect and store limited personal information and anonymous aggregate statistics from all users who visit our websites, whether you actively provide us with such information or are simply browsing our websites. The information we collect includes the Internet Protocol (IP) address of the device you are using, the browser you use, your operating system, the date and time of access, the Internet address of the website through which you accessed our websites and also information about how you use our websites

We use this information to know the loading time of our websites, how they are used, the number of visits to the different sections and the type of information that most attracts visitors. It also helps to identify if the website works correctly, and if we detect faults or errors in its operation, solve them and improve the performance of our websites, in order to offer a better service to all users.

This information is collected through cookies. For more information, consult the cookie policy that you can find on the website.

Social networks

The use of social networks is becoming more and more frequent and in this sense Sirenas Sa is present in most of them, and it is another way of contacting you.

The information we collect through social media sometimes includes personal information that is available online and to the public. We always make sure that all information we use is either correctly attributed to its source or made anonymous.

These social networks are likely to have their own privacy policies explaining how they use and share your personal information. We recommend that you carefully review the privacy policies before using these social networks to be sure that you are happy with the way in which your personal information is collected and shared.

Mobile phone

When using the APP, Sirenas SA has a geolocation tool whose main purpose is to know your location to show you the environment closest to your location. Having activated the geolocation function of the mobile device allows you to benefit from all the functionalities of the application. If you do not have geolocation activated, we will inform you and request permission beforehand with a notification.

This geolocation service will not be used to provide your location to third parties, except as required by law.

Most mobile devices provide users with the ability to disable location services. Most likely, such a possibility is located in the settings menu of the device. If you have questions about how to disable location services on your device, we recommend that you contact your mobile carrier or the manufacturer of your device.

To disable location services on your Android device, select Location Services in your phone’s settings menu. Most Android devices allow you to disable phone-wide location services, such as GPS services and third-party location services. Generally, when the box to enable location services is not checked, location services will remain disabled.

To disable location services on your iPhone device, you can disable location services on all iPhone models from the Settings menu by selecting Location Services. To disable location services for the entire device, slide the slider until you see the option Off. To disable location services for a certain app, slide the bar next to each app’s name until you see the option to Disable.

What is the legitimacy for the treatment of personal information?

For the treatment of your personal information we rely on legitimacy for several reasons:

For the fulfillment of a contract and/or commercial relationship.

For the fulfillment of different legal obligations.

For legitimate interest, for example, for security reasons, fraud prevention, to improve our services and products through market research, or to manage requests, queries or possible claims that may arise.

How can you modify the way we contact you to inform you about our products, services?

You can change the way we contact you by the following means:

Sending us an email to

Links to third party websites

In the event that we provide links to websites that are not operated or controlled by Sirenas SA, you will be promptly informed since Sirenas SA has no control over said sites nor are they responsible for their content, nor do they have control over the how third parties collect and use your personal information are not responsible for and do not make any representations about third party websites.

Surely these websites have their own privacy policies, through which they will explain how they use and share your personal information. We encourage you to carefully review their privacy policies before using these websites to ensure that you are happy with how your personal information is collected and shared.

How long do we store your personal information?

We only store your personal information to the extent that we need it in order to be able to use it according to the purpose for which it was collected, and according to the legal basis for processing it in accordance with applicable law. We will keep your personal information as long as there is a contractual and/or commercial relationship with you, or as long as you do not exercise your right to delete, cancel and/or limit the processing of your data.

In these cases, we will keep the information duly blocked, without giving it any use, as long as it may be necessary for the exercise or defense of claims or some type of judicial, legal or contractual responsibility may arise from its treatment, which must be attended and for which recovery is necessary.

How can you exercise your rights?

You have the right to have control over the personal information we collect, in this way we also ensure that it is accurate and truthful.

You have the right to obtain access to your personal information, as well as to request the rectification of inaccurate data or, where appropriate, request its deletion when, among other reasons, the data is no longer necessary for the purposes for which it was collected.

In certain circumstances, and for reasons related to your particular situation, you may object to the processing of your data. Your personal information will no longer be processed for those purposes with respect to which you have expressed your opposition. In the same way, you can exercise the right to limit the processing of your personal information, requesting us to preserve it.

In certain circumstances, you may request the portability of your data to another data controller.

You may exercise your rights at no cost, and receive a response within the terms established by current legislation on data protection, being able to choose between the following means:

By written and signed request addressed to Sirenas SA, Av. del Av. Riera de Cassoles 51 5º 1ª, 08012 Barcelona, Ref. LOP:D., attaching a photocopy of the applicant’s DNI.

Sending the request together with a photocopy and/or scanned copy of the applicant’s DNI to the email address

By calling the Customer Service telephone number 934 423 106

You can file a claim with the Spanish Agency for Data Protection, especially when you are not satisfied with the response to the exercise of your rights, for more details you can consult the website

How do we protect your personal information?

We are committed to protecting your personal information. We use the appropriate technical and organizational measures, in order to protect your personal information and your privacy and we review these measures periodically. We protect your personal information through the use of a combination of physical, computer or logical security controls, including access controls that restrict and manage the way in which your personal information and personal data is processed, administered and managed. We also make sure that our employees are properly trained to protect your personal information. Our procedures state that we may require proof of identity before we share your personal information with you.

In accordance with our guarantee of security and confidentiality, we are especially interested in offering you the highest level of security and protecting the confidentiality of the personal information that you provide us. For this reason, commercial transactions are carried out in a secure server environment under the SSL (Secure Socket Layer) protocol.

If at any time you have problems accessing any part of our website, it may be due to the model or version of your browser or the configuration of its options. If you need us to help you find the solution or if you have any questions regarding the operation of our purchase system, call us at 934 423 106. We will be happy to assist you.

Internet is a means of communication and also a new medium that makes it possible to carry out commercial transactions through the network. For this reason, one of the main concerns on the part of users who use the Internet is the security of data on the network.

An Electronic Commerce transaction is understood as the entire process of carrying out a commercial agreement, including the contact between both parties: client and company. The aspects that every commercial transaction must meet must be:

The Authentication that guarantees us the legal or physical personality with which we communicate.

Integrity, that is, that the content of the communication between both parties cannot be modified.

Confidentiality, which consists of the guarantee that no unauthorized person can know the content of the communication.

Recommendations and precautions

These are some of the precautions that we advise our clients to take:

Do not provide anyone with the username or password.

Do not write it down in easily accessible places: computer, agenda.

Always use our SSL security system.

Always disconnect the browser session after having accessed a security zone or having entered the user or password into the system.

Modifications to this data protection information

We will review and update the data protection information at least once a year or when changes occur in the legislation or in any of the procedures for the treatment of your personal information, indicating the date of the last update, content and date.

If we have your email address or mobile phone, we will also send you an email or SMS with information about such changes. If necessary, we will renew your consent to confirm that you agree to these changes.

This data protection information was last reviewed and updated in May 2018.

Mermaids SA. All rights reserved.